Contact Us / F.A.Q

Phone: (02) 9635 5552
Address: 255 Church Street, Parramatta, NSW, 2150


Please call, come in, or e-mail to speak to one of our experienced staff if you require any advice in choosing a musical instrument or gear. You can find us in the heart of Parramatta across two levels at 255 Church Street with the widest range and best prices in the west. Plenty of parking options, click here for more info we've put together.

 
Opening Hours
Monday 9:30am - 6.00pm
Tuesday 9:30am - 6.00pm
Wednesday 9:30am - 6.00pm
Thursday 9:30am - 6.00pm
Friday 9:30am - 6.00pm
Saturday 9:30am - 4.00pm
Sunday closed

Public Holidays - Closed unless explicitly stated as otherwise, please always call ahead if unsure

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FREQUENTLY ASKED QUESTIONS!

How do I find out if you have something in stock or not?

This info is available on every product page, in green or red text - and with an exact number of how many we have. If you can't find the actual product you're looking for, it may not be listed online and in that case, use the contact form below. If you're finding yourself unable to add something to your cart, it's because it is not in stock. Instead, you will be prompted to email us and we'll let you know if this is due to change soon, or if the product needs to be specially ordered.

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What will the shipping cost be?

Once you place the item/s you want in your shopping cart, you can head to checkout and put in your shipping address to be presented with shipping options. We offer internally discounted shipping costs for any items over $250. Occasionally, you may be presented with a cost that doesn't seem right, and in that case please contact us for a manual review. This will only happen where our system might not have the correct weights or dimensions for the item/s.

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Do you accept returns for change of mind?

No, we do not. Please review our full policy here, and be sure to contact us for advice if you're not sure that something will suit your needs.

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Do you buy second-hand gear?

No, we do not offer cash for second-hand items (unless it's a ESP MX-220 / MX-250 / MX-II / MV-290...) - we can either sell on consignment (i.e. on your behalf), or we may be able to trade-in towards other gear we have in stock, at our discretion. Please email us if you would like to explore either option, or see us in-store.

 

Do you offer gear hire?

The short answer is no, we do not. The only hire option we offer is a 6 month minimum contract, facilitated by a third-party company - the details of which you can see on any product page of our website.

For short term hire, Sydney has many great options and we recommend contacting the following:

https://mgbbackline.com.au/

https://www.stagesystems.com.au/

 

 
NEW ZEALAND CUSTOMERS
We are emailed very regularly asking if we ship to New Zealand. The answer is yes, BUT...

  • The cost is usually prohibitive. If you're looking at an in stock item, all you need to do is add it to your cart and go to the shipping address section of the checkout where it will quote you based on your address. It is fairly common for a FedEx quote to come back at over $300 for a guitar or similarly large object. 

  • Please note that the "Sendle" option cannot be used for anything too large for a normal postal service, and cannot be accepted even if the checkout offers it unknowingly. In these cases, we will be forced to cancel the order once reviewed. FedEx is the only actual option for larger bulky goods like guitars, keyboards, amplifiers or speakers.

  • Some brands require us to not sell outside of Australia, in these cases we reserve the right to cancel any applicable orders received.

  • MOST IMPORTANTLY - Any warranty supplied with our products will be limited to Australia and you would be responsible for any and all freight charges to and from Australia.

Please carefully consider these factors when comparing with purchasing locally (if available).

Send Us a Message

To send us a message now, simply fill out the form below and let us know how we can be of assistance. We will reply to you as soon as possible via your preferred method.

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